Have you been recently reflecting on your career? Are you interested in applying your sales relationship building skills, both face to face and phone based, within a company nearing its 100-year anniversary?
Our recent employee engagement survey illustrated why you should join us:
- 96% expressed medium to high levels of job satisfaction
- 96% said that they feel a sense of loyalty to their co-workers and LSC
- 93% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.
- 85% told us that they find their work challenging and interesting
At LSC, we are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals. We are an Australian, family-owned business where our employees and our clients are all part of our extended family.
Australian owned, and with almost a century of experience behind us, LSC is a family owned and operated business. Our employees and our clients are all part of our extended family, and we’re always ready to have a chat and lend a hand.
So, if you have what it takes to help LSC continue its legacy of incomparable service and support, we would love to welcome you to our family.
Job Description
About You
If you are a positive, motivated, and driven person, building relationships is your forté and you love working with customers to find what they want and create the solutions to suit, then please express your interest! Industry experience is preferred but not necessary, our core focus is on providing exceptional customer service to our customers.
Teamwork is a cornerstone of this Branch and we are seeking a can-do attitude to further enhance our existing progressive team. In this role you will be part of a friendly and professional team with a commitment to superior customer service. In return you will be provided with continual product training with the opportunity to participate in professional development programs.
Desired Skills and Experience
Your broad responsibilities will include
Provide customer assistance both face to face and over the telephone.
Increase sales through relationship building, promotion of LSC products and service.
Build customer support and loyalty by producing continuous and high-level customer service.
Identify sales opportunities by suggesting new/alternative products.
Undertake repairs and/or modifications to electronic security products returned to LSC.
To be successful in the role, you will possess
Willingness to help and can-do attitude.
Experience in the industry working with a locksmith, lock manufacturer, supplier or wholesale distributor is desirable.
Commitment to high quality customer service principles.
A good telephone manner, demonstrated patience with customers and the ability to understand problems communicated by telephone and the capacity to clearly articulate solutions by phone to customers who may have minimal levels of computer literacy.
Excellent personal presentation skills – grooming, voice and confidence.
A demonstrated ability to organise their own time efficiently and can work to deadlines and established targets.
Computer literate, with excellent skills in Microsoft Word, Excel, Access, and Outlook.
Benefits
Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
Access to exclusive discounts through our employee benefits platform.
A diverse team that's committed to creating an inclusive environment for everyone.
Knowledge within the locksmith industry desirable but not necessary.
Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.
At LSC, we want our people to reflect the communities we operate in, and encourage applications from a diverse range of people, backgrounds, and experiences.
Candidates must have full Australian working rights to be considered.
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